Refund Policy

💵 When Are Refunds Issued?

Refunds are only provided in the following cases:
✔️ If your order is canceled before it ships
✔️ If you receive a damaged or incorrect item (must be reported within 48 hours)

All other purchases, including perishable food items, refrigerated products, and opened goods, are non-refundable.

🚚 Shipping Fee Refunds

Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

📢 Reporting Issues with Your Order

If your order is damaged, incorrect, or missing items, contact our support team within 48 hours of delivery with:
🔹 Your order number
🔹 Photos of the issue (if applicable)

We will review your claim and may issue a replacement or store credit at our discretion.

⏳ Refund Processing Time

If your refund is approved, it will be processed within 5-7 business days to the original payment method. You will receive a confirmation email once the refund is issued.

📧 Need assistance? Contact our Customer Support Team at info@mipueblousa.com

Thank you for choosing MiPuebloUSA.com – we appreciate your trust!