💵 When Are Refunds Issued?

Refunds are only provided in the following cases:
✔️ If your order is canceled before it ships
✔️ If you receive a damaged or incorrect item (must be reported within 48 hours)

All other purchases, including perishable food items, refrigerated products, and opened goods, are non-refundable.

🚚 Shipping Fee Refunds

Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

📢 Reporting Issues with Your Order

If your order is damaged, incorrect, or missing items, contact our support team within 48 hours of delivery with:
🔹 Your order number
🔹 Photos of the issue (if applicable)

We will review your claim and may issue a replacement or store credit at our discretion.

⏳ Refund Processing Time

If your refund is approved, it will be processed within 5-7 business days to the original payment method. You will receive a confirmation email once the refund is issued.

📧 Need assistance? Contact our Customer Support Team at info@mipueblousa.com

Thank you for choosing MiPuebloUSA.com – we appreciate your trust!

Shipping Policy

At MiPuebloUSA.com, we are committed to delivering your favorite Bolivian and Latin American products quickly, affordably, and reliably right to your door.

📦 Shipping Rates & Fees

Shipping fees are calculated at checkout based on:
✔️ Your location
✔️ The weight of your order
✔️ Your selected shipping speed

💡 Special Promotions: Enjoy discounted or free shipping during select promotions! Be sure to check our website and social media for updates.

⏳ Processing & Delivery Times

🔹 Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
🔹 Standard Shipping: Estimated delivery within 3-7 business days after processing.
🔹 Expedited Shipping: Need it faster? Choose express shipping at checkout for an additional fee.

📍 Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor your delivery. Please allow up to 24 hours for tracking updates.

🚫 Shipping Restrictions

Some products may be subject to shipping restrictions due to state or federal regulations. If your order includes a restricted item, we will notify you before shipment to make necessary adjustments.

❓ Questions? We're Here to Help!

If you have any questions about shipping, feel free to reach out to our Customer Service Team. We’re happy to assist!

📧 Email: info@mipueblousa.com
📞 Phone: +1 (240) 761-2951

Thank you for choosing MiPuebloUSA.com – bringing Bolivia closer to your table! 🇧🇴💚

Return Policy

At MiPuebloUSA.com, we prioritize food safety and customer satisfaction. Due to the nature of our products, all sales are final, with limited exceptions.

🚫 Non-Returnable Items

For health and safety reasons, we do not accept returns on:
✔️ Perishable goods (fresh produce, dairy, meats, etc.)
✔️ Opened or tampered food items
✔️ Frozen or refrigerated products

Please double-check your order before completing your purchase. If you have any questions about a product, feel free to reach out before ordering.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly work to resolve the issue. Please contact us within 48 hours of delivery with:
🔹 Your order number
🔹 Photos of the item and packaging

After reviewing your claim, we may issue a replacement or store credit at our discretion.

💳 Refunds & Cancellations

Refunds are only issued for orders canceled before shipment or for verified damaged or incorrect items. Refunds are processed within 5-7 business days to the original payment method.

📧 Need help? Contact our Customer Support Team at info@mipueblousa.com.

Thank you for choosing MiPuebloUSA.com – we appreciate your trust!